Voice intake
Best for businesses that live on the phone: after-hours capture, routing by intent (appointment, sales, support, urgent), and immediate staff alerts with structured summaries.
Reference builds
Two production-style operational workflows.
These reference diagrams show how we structure real customer-facing workflows: voice intake and web lead capture. Each uses official AWS service icons, maps data flow left to right, and reflects production-style AWS deployments you can extend over time. Where models help—summaries, qualification—they are optional layers on top of reliable intake, storage, and notifications—not autonomous “agents” running your business.
MVP 1
Voice intake & reception automation
Inbound calls are handled by Amazon Connect, captured by a Node.js Lambda, stored in DynamoDB, and pushed to the team via SNS email alerts. Optional model-assisted summaries can be added where they help staff respond faster. Provisioned with AWS CDK (CloudFormation).
MVP 2
Web lead capture & follow-up
Website visitors submit a lead form to an HTTP API. Lambda validates the payload, qualifies the request (rules-based with optional model scoring), writes to DynamoDB, and sends a notification email through SES. Static frontend hosted separately (Amplify, S3, or CMS embed).
Compare at a glance
Same delivery discipline, different channel.
Web lead capture
Best for marketing sites and landing pages: structured lead intake, qualification (rules or optional model assist), durable storage, and email notifications without running servers.
Both builds are serverless-first, use managed AWS services, and are designed to plug into CRM, messaging, and additional workflows as your operation grows.
Want a walkthrough?
We can demo either build on a call.
Ask for a live walkthrough, deployment checklist, or a diagram scoped to your environment and growth plans.